FAQ
Who is this actually for?
Everyone. A kid who's practice got canceled. A woman who's jogging alone. Someone who works alone. A hiker on a new trail. A parent miles from home. A grandmother out of state.
Anyone who might ever need to reach someone. Anyone someone loves enough to protect.
Is this only for a medical emergency?
Nope and that's why it's for everyone. It can be used to GPS locate your mom who ran out of gas. Or call for help because you've fallen in the garden.
How does it work?
It's simple. Make sure it's charged and then wear it.
Press the button if you need help.
And if you fall it detects it automatically.
A real operator answers in seconds. They're on call 24/7. 365.
And they're ready to help in English or Spanish.
"Help is on the way dear!"
Where does it work?
Wherever there is coverage (cell coverage or satellite) it works.
What languages does it work for?
Our operators speak 13 different languages.
What if someone falls and they can't press the button?
They don't have to. Falls are detected automatically. Help is alerted without a single press.
Is there a contract?
Nope. Cancel anytime with 30 days written notice. No fees. No questions. No fine print.
How fast does help answer?
A live operator answers within seconds. Not minutes. Seconds. Every single time.
Do they need a smartphone?
No. It works completely on its own. No smartphone. No app. No wifi.
Can I see where they are?
Yes. GPS shows exactly where they are. Any time. Instantly.
How long does the battery last?
Over 48 hours. Charge it at night by the bed and your loved one is protected all day.
Is setup complicated?
No. Most people are protected in under 5 minutes. Guide included in English and Spanish.
Who answers when the button is pressed?
With professional monitoring, a real trained operator. Not a robot. Not a recording. A human being who speaks English and/or Spanish and knows exactly what to do.
How fast is shipping?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Is there a warranty?
Yes! Every device includes a 1-year replacement warranty for manufacturer defects and malfunctions. Customer-caused damage, loss, theft, and accidental damage are not covered.