Privacy policy
Privacy Policy
Effective Date: May 2026
Last Updated: May 2026
WanderWatch ("we," "us," or "our") operates this website, store, products, and related services (the "Services"). WanderWatch is powered by Shopify and may utilize third-party providers to process payments, fulfill orders, activate monitoring services, and improve customer experience.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase products, subscribe to monitoring services, or otherwise interact with us.
By using our Services, you agree to the collection and use of information described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Emergency Contact Information
For monitoring services we may collect:
- Emergency contact name
- Emergency contact phone number
- Relationship to device wearer
- Language preference for monitoring support
Account Information
- Username/password (if applicable)
- Customer preferences
- Subscription settings
Transaction Information
- Products viewed or purchased
- Orders, returns, exchanges, cancellations
- Subscription status
Payment Information
Payments are processed securely by Stripe and/or Shopify Payments.
WanderWatch does not store full credit card information.
Payment providers maintain PCI DSS security compliance.
Automatically Collected Information
We may collect:
- IP address
- Browser/device information
- Usage patterns
- Pages visited
- Referral sources
- Cookies and tracking data
2. How We Use Information
We use information to:
Fulfill Orders
- Process purchases
- Ship products
- Provide confirmations and updates
Activate Monitoring Services
- Register emergency contacts
- Activate monitoring subscriptions
- Support emergency response features
Customer Support
- Respond to inquiries
- Resolve account issues
- Process cancellations or updates
Improve Services
- Personalize shopping experience
- Improve website performance
- Recommend products
Marketing
We may send:
- Promotions
- Product announcements
- Updates
You may opt out anytime.
Security & Fraud Prevention
We use information to:
- Prevent fraud
- Secure accounts
- Protect users
Legal Compliance
We may process information to comply with laws or respond to legal requests.
3. How We Share Information
We do not sell personal information.
Information may be shared with:
Shopify
Website hosting, store operation, checkout processing.
Payment Providers
Stripe and/or Shopify Payments.
Fulfillment Partners
Shipping providers and device suppliers.
Monitoring Centers
For active monitoring plans, information needed for emergency response may be shared.
Service Providers
Analytics, cloud storage, customer support, IT tools.
Legal Requirements
When required by law or to protect safety.
Business Transfers
Merger, acquisition, bankruptcy, or restructuring.
4. Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Analyze traffic
- Improve experience
- Support advertising
You may disable cookies through browser settings.
5. Data Security
We implement:
- SSL encryption
- Secure hosting
- Restricted access controls
- Payment security standards
- Data minimization practices
No system is completely secure, and we cannot guarantee absolute protection.
6. Data Retention
We retain information only as necessary.
Examples:
Order information → retained for accounting/legal obligations
Monitoring subscriber data → retained during active subscription and limited period afterward
Emergency contacts → deleted after cancellation when no longer required
Payment records → retained by payment processors
7. Your Rights
Depending on where you live, you may have rights to:
- Access your data
- Correct information
- Delete information
- Request portability
- Opt out of marketing
- Opt out of targeted advertising
To exercise rights contact:
Email: support@wanderwatch.com
8. Children's Privacy
WanderWatch products may be used by families, however our website and Services are not intended for direct use by children.
We do not knowingly collect information from children without appropriate authorization.
Parents may request deletion of information.
9. International Users
Information may be stored or processed in countries outside your residence, including the United States.
By using Services, you consent to these transfers.
10. Third-Party Links
Our website may contain links to outside websites.
We are not responsible for third-party privacy practices.
11. Shopify & Third-Party Processing
Our Services may utilize Shopify features and partners that process information to:
- Improve shopping experience
- Support advertising
- Process transactions
- Maintain store functionality
Learn more:
12. Changes to This Policy
We may update this policy periodically.
Updated versions will reflect a revised date.
Continued use of Services indicates acceptance.
13. Contact Us
Questions about this Privacy Policy?
WanderWatch
Email: support@wanderwatch.com
Website: thewanderwatch.com